Can You Personally Change A Patient’s Experience At The Doctor’s Office?

I recently went to a doctor’s office and had a rather lack luster experience when checking in. When I approached the front desk there was another patient checking in so I stood back, waiting to be called. Shortly I saw a hand come out of the window and a flat voice say “Over here.”

I walked up to the window and said “Hi” and was greeted with “Patient’s name?”

I gave the name and once again the hand came out of the window for the ID cards in mine. Cards taken and a clipboard emerged with attached paper and I heard “Have the patient fill out the highlighted areas and there is a copay, swipe your card.”

Card was swiped, forms completed and returned without another word.

A very cold experience. Most patients don’t want to go to the doctor’s office. They are often sick, in pain and downright upset. What can we do to help the situation? A greeting, a smile and recognition goes a long way in setting the tone for the patients visit, will also leave a lasting impression for all involved.

First impressions are lasting. Learn to create a positive impression that will last. At Northwest Career College, the Medical Administrative Assisting Program’s curriculum addresses not just the how to treat patients but the how come? Your interactions with patients really matter. If you have always felt you could work well in a healthcare facility, becoming a Medical Administrative Assistant may be the perfect career path for you. Give Northwest Career College a call today, start classes by month’s end!